Providing Information on Complaint Handling:
Information about the complaint handling process is made accessible to all interested parties through notice boards, institutional brochures, and the official website.

Complaint Recording and Feedback:
We maintain comprehensive records of all complaints, and regularly collect feedback from students and staff. A complaint register is maintained, and a complaint box is placed strategically outside the Administration Department to receive feedback even after office hours. Contact details for the HOD, security, and other relevant personnel are clearly displayed near the suggestion box and in other prominent areas.

Complaint Recording:
All complaints from interested parties are officially recorded in the complaint register.

Acknowledgment of Complaints:
Every complaint or feedback received will be acknowledged within a three-week period.

Complaint Investigation and Resolution:
Complaints are thoroughly investigated by the Complaint Redressal Cell and addressed as quickly as possible. The maximum time allowed for resolving any complaint is three weeks.

Communication and Record Maintenance:
Once a complaint is resolved, the concerned party is informed to ensure their satisfaction. The institution maintains detailed records of all complaints and the actions taken to resolve them.